Terms and Conditions
TERMS AND CONDITIONS OF TRADE WITH AWARUA SYNERGY LIMITED
Any instructions received by Awarua Synergy 2024 Limited (“AS”) from the customer for the supply of goods or services shall constitute acceptance of the terms and conditions contained herein.
- COLLECTION AND USE OF INFORMATION
1.1 The customer authorises AS to collect, retain and use any information about the customer, or for the purpose of assessing the customer’s credit worthiness, or for enforcing any rights under this contract.
1.2 The customer authorises AS to disclose any information obtained to any person for the purposes set out in clause 1.1.
1.3 Where the customer is a natural person the authorities under clauses 1.1 and 1.2 are authorities or consents for the purposes of the Privacy Act 1993.
- PRICE
2.1 Any quote to supply goods or services will remain open for a period not exceeding 30 days from the date of the quotation unless stated otherwise on front of the quote.
2.2 The Customer must pay the price set out in the quotation.
2.3 Where no price is stated in writing or agreed to orally the goods or services shall be deemed to be sold at the current amount as such goods or services are sold or provided by AS at the time of the contract.
2.4 All carriage and delivery charges for goods and services will be payable by the customer.
2.5 Any prices stated to be quotations are based on the cost of labour, materials and equipment, customs duty, insurance, freight and variable and fixed expenses and, where appropriate, rates of currency exchange operating at the date of quotation. Any increase in the cost to AS (whether of the supply, production, delivery or otherwise of the Goods and/or Services), because of a change in specification or delay of the Customer, which may occur between the date of quotation and the date of delivery shall be payable by the Customer provided that the increase is notified to the Customer prior to the Goods or Services being supplied.
- INSTALLATION
3.1 It is the Customer’s responsibility to:
(a) provide suitable and clear access to the Customer’s premises and work area that AS will need to use in carrying out installation of the goods;
(b) ensure that all necessary building consents and approvals required prior to AS carrying out the installation work.
3.2 Dimensions and specifications contained in a quotation are estimates only. Unless otherwise expressly specified or agreed in writing, it is not a condition that any Goods and/or Services will correspond precisely with such dimensions and specifications. If AS is unable to install the goods due to areas of the premises being determined, by AS at its sole discretion, to be dangerous, of unacceptable risk or impossible to access then a credit shall be provided by AS to the Customer for the goods and services unable to be supplied.
- PAYMENT
4.1 Unless AS has agreed otherwise, the customer must pay a deposit of 50% of the quote price to AS prior to supply of the goods or services.
4.2 Payment of the balance due for the supply of goods or services is due on completion of the work or supply of goods by AS and must be paid 14 days following the date of the invoice unless otherwise agreed between the parties (“the due date”).
4.3 Interest may be charged by AS on any amount owing from time to time from the due date until the date of payment at 20% per annum compounding monthly.
4.4 Any expenses, disbursements and legal costs incurred by AS in the enforcement of any rights contained in this contract shall be paid by the customer, including any reasonable solicitor’s fees or debt collection agency fees.
4.5 Receipt of a cheque, bill of exchange, or other negotiable instrument shall not constitute payment until such negotiable instrument is paid in full.
4.6 AS will apportion payments to outstanding accounts as it thinks fit.
- RISK
5.1 The goods remain at AS’s risk until the earlier of delivery to the customer or when title passes to the customer pursuant to clause 6.1 of this contract, at which time the goods are at the customer’s risk whether delivery has been made or not.
5.2 Delivery of goods shall be deemed complete when AS gives possession of the goods for delivery to the customer, or possession of the goods is given to a common carrier or other bailee for the purposes of transmission to the customer.
5.3 The time agreed for delivery shall not be an essential term of this contract unless the customer gives written notice to AS making time of the essence.
5.4 Where AS delivers goods or provides services to the customer by instalments and AS fails to deliver or supply one or more instalments the customer shall not have the right to repudiate the contract but shall have the right to claim compensation as a severable breach.
- AGENCY
6.1 The customer authorises AS to contract either as principal or agent for the provision of goods or services that are the matter of this contract.
6.2 Where AS enters into a contract of the type referred to in clause 5.1 it shall be read with and form part of this agreement and the customer agrees to pay any amounts due under that contract.
- TITLE
7.1 If the goods are ascertained and in a deliverable state, title in the goods passes to the customer when the customer has made payment for all goods supplied by AS.
7.2 Where the customer has not paid for any goods in its possession property in such goods shall remain with AS and:
(a) The goods shall be held by the customer as bailee; and
(b) If the goods are attached, fixed, or incorporated into any property of the customer, or any third party, title in the goods shall remain with AS until the customer has made payment for all goods, and where those goods are mixed with other property so as to be part of or a constituent of any new goods, title to these new goods shall deemed to be assigned to AS as security for the full satisfaction by the customer of the full amount owing between AS and customer.
7.3 The customer gives irrevocable authority to AS to enter any premises occupied by the customer, at any reasonable time, to remove any goods not paid for in full by the customer. AS shall not be liable for costs, damages or expenses or any other losses incurred by the customer or any third party as a result of this action, nor liable in contract or in tort or otherwise in any way whatsoever.
- RETURN OF GOODS/ REPAIRS
8.1 In the case of goods not manufactured by AS, AS’s liability is limited to making the benefit of any manufacturer warranty available to you (so far as those warranties can be transferred).
8.2 AS’s liability for any defect in the goods or services is limited to the purchase price of those goods or services. If goods are returned by the customer or in the case of any faulty workmanship , AS may, in its discretion repair or replace the goods or carry out repairs to rectify the faulty workmanship or refund the purchase price to the Customer, provided that:
(a) AS is notified within seven (7) days
(b) the Customer must supply the date and number of any invoice relating to the goods or services; and
(c) AS must have a reasonable opportunity to inspect the goods and be satisfied the goods are defective or the workmanship is faulty
8.3 No goods will be accepted for return by AS without prior approval.
8.4 AS has no liability if the Customer attempts or authorises any repair work without the written consent of AS.
- PPSA SECURITY INTEREST
9.1 Pursuant to clause 6 the customer grants to AS a Security Interest in the goods and their proceeds, which shall secure the obligation of the customer to pay the purchase price of the goods and any other obligations of the customer to AS under this contract (together “the Indebtedness”) and, where the goods and/or proceeds are not readily identifiable and/or traceable or their recoverable value is insufficient to pay the Indebtedness, the security interest shall also extend to all the customers present and after acquired property, to the extent required to secure the Indebtedness.
9.2 As and when required by AS the customer shall, at its own expense, provide all reasonable assistance and relevant information to enable AS to register a Financing Statement or Financing Change Statement and generally to obtain, maintain, register and enforce AS’s Security Interest in respect of the goods supplied, in accordance with the Personal Property Securities Act 1999 (“PPSA”).
- The Customer shall not change its name without first notifying AS of the new name not less than 7 days before the change takes effect.
- Nothing in sections 114(1)(a), 133 and 134 of the PPSA will apply to this contract.
The Customer waives their right to:
- receive notice under section 120(2) and 129;
- receive a statement of account under section 116;
- receive surplus distributed under section 117;
- recover any surplus under section 119;
- object to any proposal of the Company to retain collateral under section 121;
- not have goods damaged in the event that AS were to remove an accession under section 125;
- apply to the Court for an order concerning the removal of an accession under section 131;
- redeem collateral under section 132;
- In the event of Voluntary Administration of the Customer, the administrator may not sell any goods subject to the security interest granted by clauses 6 and 8 without prior written consent of AS.
- DEFAULT
10.1 The security interest created by clause 8 of this contract becomes enforceable if any of the following events occur:
- the customer fails to pay any amount owing on the due date;
- the customer sells, parts with possession, leases or disposes of any goods or does anything inconsistent with AS’s ownership of the goods prior to making payments in full to AS;
- AS believes the customer has committed or will commit an act of bankruptcy, has had or is about to have a receiver, or voluntary administrator appointed, or is declared insolvent;
- The goods are at risk, as that term is defined in the PPSA;
(e) The customer neglects or fails to carry on its business to the reasonable satisfaction of AS, or if there is a significant deterioration in the trading or asset position of the customer.
- LIABILITY
11.1 Except as otherwise provided by statute AS shall not be liable for:
(a) Any loss or damage of any kind whatsoever whether suffered or incurred by the customer or another person whether such loss or damage arises directly or indirectly from goods or services or advice provided by AS to the customer and without limiting the generality of the foregoing of this clause AS shall not be liable for any consequential loss or damage of any kind including without limitation any financial loss; and
(b) Except as provided in this contract AS shall not be liable in contract, or in tort, or otherwise for any loss, damage, or injury beyond the value of the goods or services provided by AS to the customer; and
(c) The customer shall indemnify AS against all claims of any kind whatsoever however caused or arising and without limiting the generality of the foregoing of this clause whether caused or arising as a result of the negligence of AS or otherwise, brought by any person in connection with any matter, act, omission, or error by AS its agents or employees in connection with the goods or services; and
(d) The customer will indemnify AS against all loss, and any claims or demands made against AS for any injury or any damage to property caused by hazards or risks found within the customers premises, or caused by equipment owned by the customer or any delay or failure to supply goods or services.
- WARRANTY
12.1 The guarantees contained in the Consumer Guarantees Act 1993 are excluded where the customer acquires goods or services from AS for the purposes of a business in terms of section 2 and 43 of that Act.
- Nothing in this contract is intended to contract out of the provisions of the Consumer Guarantees Act 1993, except to the extent permitted by the Act.
12.3 The only guarantees applying to the goods and services supplied by AS are those confirmed by AS in writing.
- CANCELLATION
13.1 AS shall, without any liability, and without any prejudice to any other right it has in law or equity, have the right by notice to suspend or cancel in whole or in part any contract for the supply of goods or services to the customer if the customer fails to pay
any amount owing after the due date or the customer commits an act of bankruptcy as defined in section 19 of the Insolvency Act 1967.
13.2 Any cancellation or suspension under clause 12.1 of this agreement shall not affect AS’s claim for amount due at the time of cancellation or suspension or for damages for any breach of any terms of this contract or the customer’s obligations to AS under this contract.
- VARIATION
14.1 AS shall be entitled at any time by notice in writing to the customer to vary any provision of this contract and the customer shall be bound thereby except as provided in clause 14.2
14.2 The customer shall be entitled within seven (7) days of the customer’s receipt of the notice referred to in clause 14.1 to give one (1) months written notice to AS terminating this contract.
14.3 In the event of the customer giving written notice pursuant to clause 14.2 to AS the purported variation of this contract shall have no effect as between AS and the customer.
14.4 Any variation in the quantity of Goods or the specification of Goods supplied to the Customer, which is requested by the Customer after the date of the quotation shall be at the Customer’s expense.
- CONFIDENTIALITY AND INTELLECTUAL PROPERTY
15.1 Both parties agree to treat as confidential any information relating to the other party which by its nature, or by the circumstances of its disclosure, is or could reasonably be expected to be regarded as confidential (“Confidential Information”). Neither party will use or disclose any Confidential Information, except so far as may be reasonably necessary to enable that party to fulfil its obligations or exercise its rights under these Terms (and as permitted under clause 9.1) or as required by law.
15.2 All intellectual property in any Goods and/or Services that Supplier provides to the Customer remain the sole and exclusive property of Supplier and copyright in all drawings, specifications and other technical information provided by Supplier in connection with the provision of Goods and/or Services by Supplier is vested in Supplier.
- MISCELLANEOUS
16.1 The customer shall not assign all or any of its rights or obligations under this contract without the written consent of AS.
16.2 AS shall not be liable for delay or failure to perform its obligations if the cause of the delay or failure is beyond its control.
16.3 Failure by AS to enforce any of the terms and conditions contained in this contract shall not be deemed to be a waiver of any of the rights or obligations AS has under this contract.
16.4 The law of New Zealand shall apply to this contract except to the extent expressly negatived or varied by this contract.
16.5 Where the terms of this contract are at variance with the order or instruction from the customer, this contract shall prevail.
16.6 If any provision of this contract shall be invalid, void or illegal or unenforceable the validity existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
16.7 Any dispute between the parties is to be dealt with in accordance with the Arbitration Act 1996
16.8 Any notice may be given by phone, in person, posted, or sent by email to the customer or where the customer is a company, to any director of the company.
- DEFINITIONS
17.1 “amount owing” means the price charged by AS for the goods or services, and any other sums which AS is entitled to charge under this contract which remain unpaid.
17.2 “AS” shall mean Awarua Synergy Limited, or any agents or employees thereof.
17.3 “Customer” shall mean the customer, any person acting on behalf of and with the authority of the customer, or any person purchasing goods or services from AS.
17.4 “goods” shall mean all goods, chattels supplied by AS to the customer and shall include any fee or charge associated with the supply of goods by AS to the customer.
17.5 “services” shall mean all services provided by AS to the customer and shall include without limitation the provision of all installation services and supplies, all charges for labour and work, hire charges, insurance charges, travel, or any fee or charge associated with the supply of services by AS to the customer.
17.6 “price” shall mean the cost of the goods or services as agreed between AS and the customer subject to clause 2 of this contract and shall be inclusive of GST.
Debt Collection
If the required payment by the due date, and we have to escalate to debt collection agency, additional fees incurred will be on charged to you as the customer.
Unintended consequences of insulation
The following is a potential unintended consequence of Insulation being installed in the home:
- floorboards shrinking because the indoor environment becomes warmer and drier
- hot or cold water pipes freezing and/or bursting in the ceiling space because less heat reaches the ceiling space; or
- condensation forming on the underside of roofing or ceiling material or within walls, particularly in colder climates. (e.g. this may occur where roofs are not lined with building paper or a membrane. Condensation can drip onto the insulation material and potentially damage the ceiling lining).
Awarua Synergy is not liable for any of the above unintended consequences of installing the insulation
Additional Terms & Conditions EECA Insulation Quote
The installation covered by this quote may be eligible to be partially funded by the Energy Efficiency and Conservation Authority (EECA) as shown. This will be subject to the availability of funding at the time that you accept this quote. If you accept this quote, we will confirm the amount of funding to be provided for the installation.
By accepting this quote, you:
– consent to the Service Provider carrying out the work listed above at the address also listed above.
– authorise the Service Provider to disclose their personal information to EECA, with regard to administering the Warmer Kiwi Home programme funding.
– will, if requested, allow access to the address set out above to allow EECA to inspect the installation of the heating appliance installed.
– will, if requested, provide such information as EECA reasonably requires to administer and monitor the programme.
– Acknowledges that you have read the disclaimer below.
-Disclaimer: The contract for the installation of insulation referred to above, is only between you and us. EECA provides no guarantee or warranty in respect of the installation of the insulation and is not liable to you or any other person for any loss or damages suffered as a consequence of the installation of the insulation referred to above.
– I warrant the quality of all work that I (including my subcontractors, if any) have completed.; and
– The contract for the installation of insulation referred to above is only between you and us. EECA is not a party to any invoice, and provides no guarantee or warranty in respect of the installation of the insulations, and is not liable to you or any other person for any loss or damages suffered as a consequence of the installation of the insulation.
Additional Terms & Conditions EECA Insulation Invoice
– Awarua Synergy warrant the quality of all work that I (including my subcontractors, if any) have completed.; and
– The contract for the installation of insulation referred to above is only between you and us. EECA is not a party to any invoice, and provides no guarantee or warranty in respect of the installation of the insulations, and is not liable to you or any other person for any loss or damages suffered as a consequence of the installation of the insulation.
Additional Terms & Conditions EECA Heat Pumps Quote
The installation covered by this quote may be eligible to be partially funded by the Energy Efficiency and Conservation Authority (EECA) as shown. This will be subject to the availability of funding at the time that you accept this quote. If you accept this quote, we will confirm the amount of funding to be provided for the installation.
By accepting this quote, you:
– consent to Awarua Synergy (the Service Provider) carrying out the work listed above at the address also listed above.
– authorise the Service Provider to disclose your personal information to EECA, for the purposes of administering the Warmer Kiwi Home programme funding.
– will, if requested, allow access to the address set out above to allow EECA to inspect the installation of the heating appliance installed.
– will, if requested, provide such information as EECA reasonably requires to administer and monitor the programme; and
– acknowledge that you have read the disclaimer below.
• Disclaimer: The contract for the installation of the heating appliance referred to above is only between you and us. EECA provides no guarantee or warranty in respect of the installation of the heating appliance and is not liable to you or any other person for any loss or damages suffered as a consequence of the installation of the heating appliance referred to above.
Standard Installation
• The standard installation includes the installation of the outdoor and indoor units on opposite sides of an external wall, with a maximum pipe length of 5m and maximum trunking length of 3m.
• The parameters of a standard installation are as follows:
Copper pipe work shall be of New Zealand Industry Standard with wall thickness of no less than 0.8 mm.
– The installation of the outdoor unit includes the provision of suitably sized paver or other method suitable for flat ground. Installers are to ensure the outdoor unit cannot be damaged or its performance impaired by moisture, vegetation, or dirt. Consideration of flooding should be taken into account and the elevation sized accordingly.
– The indoor unit is to be secured to the wall in such a way as to support the weight and maintain the alignment of the unit over the period of its lifetime (to the manufacturer’s specification).
– It shall include all required penetrations through a timber wall or floor.
– Standard pricing includes wiring back to the board (up to 10m) and, all circuit breakers and isolation switches, conduit etc. to comply with Electricity (Safety) Regulations 2010 and AS/NZS3000:2018 and any other applicable regulations and standards.
Note: Where the EECA best practice guide, Electricity (Safety) Regulations 2010 and AS/NZS3000:2018 and any other applicable regulations and standards allow, wiring to a local circuit is acceptable.
Additional Terms & Conditions EECA Heat Pumps Invoice
– Awarua Synergy warrant the quality of all work that I (including my subcontractors, if any) have completed; and
– The contract for the installation of the heating appliance referred to above is only between you and us. EECA is not a party to any invoice, and provides no guarantee or warranty in respect of the installation of the heating appliance, and is not liable to you or any other person for any loss or damages suffered as a consequence of the installation of the heating appliance.
Additional Terms & Conditions EECA Wood Burner Quote
The installation covered by this quote may be eligible to be partially funded by the Energy Efficiency and Conservation Authority (EECA) as shown. This will be subject to the availability of funding at the time that you accept this quote. If you accept this quote, we will confirm the amount of funding to be provided for the installation.
By accepting this quote, you:
consent to Awarua Synergy (the Service – Provider) carrying out the work listed in the quote at the address also listed.
– authorise the Service Provider to disclose your personal information to EECA, for the purposes of administering the Warmer Kiwi Home programme funding.
– will, if requested, allow access to the address set out above to allow EECA to inspect the installation of the heating appliance installed.
– will, if requested, provide such information as EECA reasonably requires to administer and monitor the programme; and
– acknowledge that you have read the disclaimer below.
• Disclaimer: The contract for the installation of the heating appliance referred to above is only between you and us. EECA provides no guarantee or warranty in respect of the installation of the heating appliance and is not liable to you or any other person for any loss or damages suffered as a consequence of the installation of the heating appliance referred to above.
Additional Terms & Conditions EECA Wood Burner Invoice
Awarua Synergy warrant the quality of all work that I (including any subcontractors, if any) have completed; and
• The contract for the installation of the heating appliance referred to in the quote is only between you and Awarua Synergy. EECA is not a party to any invoice, and provides no guarantee or warranty in respect of the installation of the heating appliance, and is not liable to you or any other person for any loss or damages suffered as a consequence of the installation of the heating appliance.
OUR PRIVACY POLICY
Please read our privacy policy to understand how we collect, use, protect or otherwise handle your Personally Identifiable Information (PII) related to our website.
What personal information do we collect from the people that visit our website? When registering on our site you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information? We collect information from you when you respond to a survey, fill out a form or enter information on our site.
How do we use your information? We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To follow up with you after correspondence (live chat, email or phone inquiries)
How do we protect your information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
Use of ‘Cookies’. We use cookies to keep track of advertisements. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off it won’t affect the user experience.
Third-party disclosure. We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links. We do not include or offer third-party products or services on our website. We may use Google AdWords Remarketing to advertise trigger across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the Awarua Synergy website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager. You can also opt out of any third-party vendor’s use of cookies by visiting www.networkadvertising.org/choices/.
Where Do Remarketing Ads Appear? Google Remarketing ads appear on the Google Network, which is a group of search-related websites and apps where Google Adwords ads can appear. A Remarketing ad can be shown to you anywhere on the Google Network.
How does our site handle ‘Do Not Track’ signals? We honour Do Not Track signals and Do Not Track, plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioural tracking? It’s also important to note that we do not allow third-party behavioural tracking.
How we store data. Awarua Synergy retains all rights of ownership on our software, code, databases, designs and any other internally developed application to provide the Site and the Service. You retain all rights of your data posted on the service. We utilize external vendors and hosting companies to provide the software, hardware, storage, networking and other necessary technology required to provide the service.
Controlling your personal information. We make every effort to give you access to your personal information, to allow you to correct any inaccuracies, or to remove your personal information at your request provided it is not required for genuine business purposes or by law to be retained.
We require you identify yourself and the information you request to access, remove, modify or correct before commencing such requests. We may refuse requests that are of unreasonable technical effort or would be highly unfeasible, endanger the privacy of others, or require access that is not normally necessary. When we provide access to your personal information for the purposes of modification, correction or removal, we do so free of charge except where doing so requires an unreasonable effort.
Please contact synergy@awarua.org.nz to request access to, correction or removal of your personal information.
Changes to this privacy policy. Occasionally, we may change this Privacy Policy. Should we do so, we will post a notification on our website. Changes will take effect from the date they are posted.
Contact us. If there are any questions regarding this privacy policy, you may contact us here:
Address: 117 Eye Street, Invercargill
Phone: 03 214 2927