It’s true that winter is always the most costly season when it comes to power bills. But did you know your power bill could be increasing even more than normal this winter?

There are two main reasons for this. First, line charges are increasing. This is due to increased investment to deliver a more reliable, safe and resilient electricity network. It follows a decision by the Commerce Commission to allow greater investment in this area.

Secondly, there’s the phase-out of the low-user tariff. According to a recent report, 40% of Kiwis could end up paying more for their power as a result of this change—especially single-person and low-income households.

So, how can you save money on your power bill?

There are plenty of ways to make sure you’re not paying more than you need to. Some of these involve making your home more energy-efficient, while others are about being smart with how and when you use electricity. Here’s what you can do:

1. Ensure Your Home is Properly Insulated

Heating a home that isn’t well insulated is like trying to heat the outdoors—your warmth (and money) literally escapes through the roof, walls, and floor. Insulation is one of the most effective ways to reduce your heating costs, making your home warmer in winter and cooler in summer.

And the best news – you could be eligible for grants or subsidies to insulate your home.  To find out if you are eligible check out our grants and subsidies page.

2. Check the Age and Efficiency of Your Heat Pump

Is your heat pump more than 8–10 years old? Older models tend to be far less efficient and could be chewing through more electricity than necessary.

Replacing your old heat pump with a modern, energy-efficient one can significantly reduce your power use—especially in winter. What’s more, you might be eligible for a grant covering up to 95% of the cost if you meet certain income or housing criteria.

Modern heat pumps:

  • Use less power to generate the same amount of heat
  • Work more efficiently even in colder temperatures
  • Often come with smart features to help optimise your energy use

3. Consider Double Glazing

Windows can account for up to 40% of heat loss in an uninsulated home. Double glazing helps keep the warmth inside, reducing the amount of heating you need to stay comfortable.

Even just double glazing the most-used rooms—like your living room or bedrooms—can make a noticeable difference to both warmth and power use. Alternatively, secondary glazing kits offer a more affordable DIY option.

Find out more about Double Glazing from Awarua Synergy.

4. Check You’re on the Right Power Plan

Not all power plans are created equal. With the low-user tariff being phased out, many people are finding that the plan that used to suit them no longer does.

Use tools like Powerswitch.org.nz to compare different electricity retailers and plans based on your actual usage. Sometimes just switching to a different provider or plan could save you hundreds of dollars a year.

💡 Pro tip: Consider whether a plan with time-of-use pricing (cheaper off-peak power) could work for your household, especially if you can run appliances like dishwashers or washing machines outside peak hours.

5. Use Energy-Efficient Lighting

LED technology has leapt forward in the last few years, and you can now capitalise on light bulbs and lighting systems that provide much better light, reduce power usage, and last far longer. Since LED lights can use up to 85% less electricity than old bulbs, you will definitely notice the change on your power bill, especially in the darker, winter months.

Find out more about LED lighting from Awarua Synergy.

6. Ensure You Have Energy-Efficient Appliances

When it comes to replacing your household appliances, make sure you check for EnergyStar ratings. While they might cost a little more to purchase, appliances with good energy ratings cost less to run and can definitely save you money in the longer term.

Make sure that you unplug unused devices – many electronics use power, even when they are on standby. Gaming devices are a great example of this, so if you have teenagers in the house it pays to ensure they are powering off devices!

7. Use Curtains and Blinds Effectively

Heavy, lined curtains that are well-fitted (ideally floor-length) help keep the warmth in at night. Open them during the day to let the sun in, and close them as soon as the sun goes down.

Honeycomb blinds are also a great way to ensure as little of your heat escapes from windows at night.  These blinds are the best blinds for insulation because their cells have a pocket of air that acts as a barrier, much like double glazing.

8. Reduce Moisture in your home 

Moisture in the air makes  your home feel colder and harder to heat and a great way to reduce your power bill is to reduce moisture. Check out our blog with plenty of ideas of how to reduce moisture in your home.

So what’s next…

While line charges and the end of the low-user tariff are beyond our control, you still have plenty of power (pun intended) to reduce your household energy costs. From insulation to smarter usage and better planning, even small changes can lead to big savings over the winter.

At Awarua Synergy we have access to a large number of grants and subsidies to help you save! To find out more book a home assessment now.

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 The answer is: no, you don’t need to leave your heat pump running 24/7.

Here’s a practical approach:

  • On Demand Heating: Turn your heat pump on when you arrive home.
  • Smart Scheduling: If your heat pump has a Wi-Fi or app interface, program it to turn on shortly before you get home.
  • Quick Warm Up: If you need a fast temperature boost, increase the fan speed rather than drastically raising the thermostat. Keeping the temperature set to a maximum of 21°C is a good idea.

Important

  • Heat mode: Only use heat mode, NEVER use automatic, as this increases power bills dramatically.
  • Filter: Regularly vacuum the filters weekly.
  • Servicing: Have this done by professionals yearly for optimum efficiency.

Heat pumps are very efficient at quickly reaching the desired temperature from a cold start, so you don’t waste as much energy as you might think. By following these tips, you’ll maximise your heat pump’s efficiency and minimise your energy costs.

Tips For optimal energy savings, it’s generally best to run your heat pump only when you’re home. Modern heat pumps are designed for rapid temperature adjustments, so leaving them on while you’re away is usually unnecessary. According to Consumer NZ, you should only have your heat pump running if you’re at home, as they work rapidly once turned on. “You should only ever have your heat pump running if you’re at home. Heat pumps work rapidly once you turn them on, so don’t bother leaving them on when you’re not there,” says James le Page, product test team leader, writing in a Consumer NZ guide.

Workshops Our in-house expert, Sumaria Beaton – Sikisini, who has conducted numerous workshops over her 20 years of experience, is frequently asked this question. Many people challenge her advice because a technician or electrician has told them that leaving the heat pump running continuously is the best way to use it.  We are all responsible collectively for increasing energy costs. The less efficient we are as a collective, the more investment is required in the sector, which results in raising energy costs.

Where did this myth come from? She believes the myth of leaving the heat pump on 24 hours stems from people who turn off the heat pump and then come home and crank the temperature up past 21 degrees. This is compared to those who leave their heat pump on a low temperature setting 24 hours a day, which could result in comparable power bills.

Cautionary situations to leave Heat Pump on 24 hours If a house is extremely well-insulated and air-tight (new build with higher specs), it will not cost much to maintain at about 18 degrees, leaving a heat pump running even when no one is home or overnight.

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A heat pump is an essential component of your home’s heating and cooling system, providing year-round comfort and energy efficiency. However, like all appliances, heat pumps have a lifespan and will eventually need replacing. Ignoring the warning signs can lead to higher energy bills, poor performance, and even complete system failure. Here are five key signs that indicate it might be time to replace your heat pump.

Your Heat Pump is Over 10-15 Years Old

Heat pumps typically last between 10 to 15 years, depending on usage and maintenance. If your system is reaching or exceeding this age, it may be time to consider a replacement. Newer models are more energy-efficient and can save you money on your heating and cooling costs.

Increasing Energy Bills

Have you noticed a spike in your energy bills despite consistent usage? As heat pumps age, they become less efficient, working harder to maintain the desired temperature. If your electricity costs are climbing, an aging heat pump might be the culprit. It might not mean your heat pump needs replacing – it may just need regular maintenance.

Frequent Repairs

If you’re constantly having to call a technician for repairs, it may be more cost-effective to replace the unit. Frequent breakdowns can be a sign that your heat pump is reaching the end of its lifespan and is no longer reliable.

Inconsistent Heating and Cooling

Does your home feel too hot in the summer or too cold in the winter? Uneven temperatures and difficulty maintaining a comfortable climate could indicate that your heat pump is struggling to perform efficiently. A replacement might be necessary to restore optimal comfort.

Strange Noises or Odours

Unusual sounds like grinding, rattling, or squealing can indicate internal issues with your heat pump. Additionally, musty or burning odours could suggest electrical problems or mould growth. If these problems persist despite maintenance, it may be time for a new system.

Give us a call!

Replacing your heat pump is a significant investment, but doing so at the right time can save you money and improve your home’s comfort. If you’re experiencing any of these signs, give us a call. Our expert heat pump technicians can help you determine whether a repair or full replacement is the best option for you.

 

If you know it’s time to upgrade your heat pump, book a home assessment now.

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Five-year outcomes evaluation, launched in November 2024, show both a reduction in both hospitalisation numbers and school absences for illness amongst participants. Funded by Health New Zealand Te Whatu Ora, the Healthy Homes Initiative (HHI) has the aim of increasing the number of children living in warm, dry, and healthy homes and reducing avoidable hospitalisations and ill health due to housing-related conditions. The programme is delivered by 17 lead providers and sub-contracted providers across the country, including Southland’s Awarua Synergy.

General Manager Sumaria Beaton-Sikisini said Awarua Synergy has the privilege of delivering the Southland component of the HHI under Otago service delivery organisation Aukaha, and the Southland Warm Homes Trust.  The HHI was established in Auckland in December 2013 and was rolled out nationally by 2023. It is available to eligible elderly, families with young children and pregnant people, with assessors providing education, immediate interventions, support to access housing improvements, advocacy to landlords and referral to other services.

“This works in well with the range of customers we deal with on a day-to-day basis. When customers contact us, we are able to offer them a number of different solutions and the HHI has been a big part of those solutions for many families,” Beaton-Sikisini said.

Southland Warm Homes Trust chair Lesley Soper said the Southland Warm Homes Trust has been very proud to actively support the HHI initiative, and Awarua Synergy as local provider.

Kiri Pudda (right) our Healthy Homes Initiative assessor shows Southland Warm Homes Trust the interventions used for homes.  Left Allan Beck, Nicola Flemming, Melissa Smith from Power Net Southland Warm Homes Trust.

“HHI is a brilliant part of dealing to the “old, cold homes of Southland” issue,” Soper said. “It has made an enormous difference in delivering healthier, warmer homes for low-income families and, particularly, families with children with health problems.  The practical difference in providing thermal curtains, better bedding and a “hand up” approach to assessing the homes involved really delivers on less hospital admissions and a happier and healthier environment.”Meanwhile, Awarua Synergy trained home assessor Kiri Pudda said she sees the positive outcomes of the HHI every day.

“We come in and do an in-home assessment and go through and see if there’s any interventions that we may be able to provide that can keep their home warm and dry, such as insulation and heating, bedding, curtains, showerheads and air purifiers.”Much of what she does centres around education, she said.

“It’s giving that little bit extra and helping them think twice and change the behaviours we’ve all grown up with that can be harmful, and also giving the reasons why,” she said.

“For example, I can explain that drying your clothes under the heat pump may get your clothes nice and dry but it drives damp into your carpets that your wee one is crawling around on and breathing in,” she says. “This increases unnecessary heat pump use, and worse, that moisture will travel to the coldest part of the home, which is usually the bedrooms we sleep in,” she said.

The latest report, Healthy homes Initiative: Five-year outcomes evaluation (November 2024) highlights that the Healthy Homes Initiative has had a significant impact for over 200,000 referred whānau members, including children, resulting in fewer hospital visits and trips to the GP.

It found the HHI is providing a significant long-term impact for whānau whilst producing an impressive return on investment to the public healthcare sector. School absences for ill-heath was reduced by 5 per cent, equating to an additional 5,309 more days in school.

The rate of hospitalisations per person following the HHI intervention reduced by 18.6 per cent. This equates to 10,354 averted hospitalisations per year across the HHI. Additionally, those in the household who were hospitalised had less severe conditions, the report says. Furthermore, return on investment from the health sector was 507%. Primary costs associated with the HHI is staffing costs, estimated to be between $2,000 and $2,100 per referral. The costs of the programme to the health sector are estimated to have been recouped within a year, with healthcare benefits of approximately $95 million per year.

The Five-year outcomes evaluation was co-funded by Health NZ, Kāinga Ora – Homes and Communities and the Accident Compensation Corporation (ACC).  In addition, Awarua Synergy provides free Healthy Homes workshops to businesses and community groups, Beaton-Sikisini says.

“Everyone can learn something about heating their home,” she says. “We’ve had amazing feedback from businesses who say their staff haven’t stopped talking about the things they’ve learned.”

Example – of a Southland ceiling, full of mould

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Why Regular Servicing is Essential

Heat pumps work tirelessly to regulate your home’s temperature, and like any hardworking appliance, they require regular maintenance to function optimally. Over time, components can wear out, and without proper servicing, your heat pump may become less efficient, leading to higher energy bills and potential breakdowns.

Benefits of Heat Pump Servicing

  1. Improved Efficiency: Regular maintenance helps your heat pump run more efficiently, reducing energy consumption and lowering your utility bills.
  2. Extended Lifespan: Servicing can extend the lifespan of your heat pump by addressing minor issues before they become major problems.
  3. Enhanced Performance: A well-maintained heat pump provides consistent and reliable heating and cooling, ensuring your home remains comfortable year-round.
  4. Cost Savings: Preventative maintenance can save you money by reducing the need for costly repairs and improving the overall efficiency of your system.

What Does Heat Pump Servicing Involve?

A comprehensive heat pump service includes several key steps to ensure your system is in top condition:

  • Inspection and Cleaning: Technicians will inspect and clean the various components of your heat pump, including the coils, filters, and fans. This helps to remove any dirt or debris that may be affecting performance.
  • Checking Refrigerant Levels: Proper refrigerant levels are essential for efficient operation. Technicians will check and adjust these levels as needed.
  • Testing and Calibration: The system’s controls and thermostat will be tested and calibrated to ensure they are working correctly.
  • Lubrication and Tightening: Moving parts will be lubricated, and any loose connections will be tightened to prevent wear and tear.

When to Schedule Heat Pump Servicing

It’s recommended to have your heat pump serviced at least once a year, ideally before the start of the heating or cooling season. Regular servicing can help you avoid unexpected breakdowns and ensure your system is ready to handle the demands of the upcoming season.

Trust Awarua Synergy for Your Heat Pump Servicing Needs

At Awarua Synergy, we understand the importance of keeping your heat pump in excellent condition. Our team of experienced technicians is dedicated to providing top-quality servicing to ensure your system operates efficiently and reliably. Contact us today to schedule your heat pump service and experience the benefits of a well-maintained system.

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Insulating your home is one of the smartest investments you can make for comfort, energy efficiency, and long-term savings. Proper insulation helps maintain consistent indoor temperatures, reduces energy bills, and minimizes your environmental footprint. However, while DIY projects may seem appealing for cost savings or simplicity, insulation installation is not a task to take lightly.

Improperly installed insulation can lead to energy inefficiency, moisture problems, and even health risks, ultimately costing you more in the long run. Professional insulation installers bring the expertise, tools, and knowledge to ensure the job is done safely and effectively. In this article, we’ll explore the key reasons why hiring professionals for your insulation needs is the best decision for your home and your peace of mind.

Our 8 reasons why you should use a professional for your insulation installation

Expert Assessment and Recommendations

Professionals from Awarua Synergy can conduct a thorough assessment of your home to determine the most effective insulation solutions. They consider factors such as the type of insulation, the areas that need insulation, and the specific needs of your home based on its design and location.

Proper Installation Techniques

Incorrectly installed insulation can lead to gaps, compression, and other issues that reduce its effectiveness. Professionals have the training and experience to install insulation correctly, ensuring maximum efficiency and performance.

Safety Considerations

Installing insulation can involve working in confined spaces, handling materials that may cause irritation, and dealing with electrical wiring. Professionals are equipped with the necessary safety gear and knowledge to handle these hazards safely.

Compliance with Regulations

There are specific building codes and regulations regarding insulation in New Zealand. Professionals are familiar with these requirements and ensure that your insulation meets all legal standards.

Quality Materials

Awarua Synergy uses high-quality insulation materials that are suited to the harsh conditions of Southland and parts of Otago. Professionals can recommend the best products for your home, such as eco-friendly options like Mammoth and Terra Lana.

Long-Term Savings

While professional installation may have an upfront cost, it can save you money in the long run. Properly installed insulation reduces energy bills by maintaining a consistent indoor temperature, reducing the need for heating and cooling.

Warranty and Support

Professional installation often comes with a warranty, providing peace of mind that any issues will be addressed. Awarua Synergy offers ongoing support to ensure your insulation continues to perform effectively.

Access to Subsidies and Financing

Professionals can help you navigate available government subsidies and financing options, making insulation more affordable. Awarua Synergy can provide quotes that include or exclude subsidies, depending on your eligibility.

How we can help

By choosing professional insulation services from Awarua Synergy, you ensure that your home is insulated effectively, safely, and in compliance with all regulations, leading to a more comfortable and energy-efficient living environment. Book a free home assessment now..

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Creating a healthy home is essential for the well-being and comfort of your family. With most of us spending up to 90% of our time indoors, ensuring clean air inside the home is crucial,  especially for children and older family members.  Indoor air quality is affected by moisture, mould and airborne particles, mostly created from everyday living.  To help your family breathe easy, it’s important to address these issues.

Here are 11 quick tips to improve your home’s air quality by reducing moisture, mould, and other harmful particles:

Use Your Extraction Fan
Always turn on your extraction fan while showering and leave it running afterward to clear out moisture and steam. Even after the water stops, steam lingers in the air and can create problems.

Let the Dishwasher Finish Drying
Avoid opening the dishwasher mid-cycle. The steam released adds unnecessary moisture to your kitchen. Let the drying cycle complete, so the water drains away properly.

Open Windows and Doors Daily
This simple habit can significantly improve air quality. Opening doors and windows during the day helps replace stale, moist air with fresh, clean air. This is particularly important in winter when homes tend to be closed up.

Use Electric Heating
Unflued gas heaters and older fireplaces can add moisture and harmful particles to your home. Instead, opt for electric heating methods like heat pumps to keep your home warm without compromising air quality.

Avoid Drying Laundry Indoors
Drying clothes indoors can release up to 5 litres of moisture into your home per load. If you must dry laundry indoors, use a dehumidifier or run an extraction fan. For dryers, ensure the vent leads outside.

Keep an Eye on Mould
Mould can have serious health implications. If your home’s humidity exceeds 60% RH, it’s time to check for mould. Look at wallpaper, flooring, window frames, and corners. Use vinegar to clean it, but remember, lowering humidity is the key to preventing it permanently.

Leave Space Between Furniture and Walls
A small gap between furniture and walls allows air to circulate, reducing mould and mildew growth. Similarly, leave wardrobe and cupboard doors slightly open and avoid overfilling them to promote airflow.

Fix Leaks Promptly
Leaks can lead to increased humidity and higher heating or water bills. Check for gaps or cracks in walls, windows, and roofs, and ensure taps and plumbing connections are tight.

Clean Gutters and Drains
Blocked gutters and drains can cause rainwater to pool and seep into your walls or roof, leading to hidden mould issues. Regularly clear out debris to ensure proper water flow.

Install Ground Moisture Barriers
A cost-effective way to combat rising moisture is to lay a polythene sheet under your home. This barrier prevents moisture from the ground or foundation from seeping into your floors. Learn more.

Consider a Ventilation System
Maintaining good indoor air quality can be challenging with busy schedules or during bad weather. A ventilation system works around the clock to clean and filter your air, reducing moisture, mould, and other particles automatically.

Ready to Create a Healthy Home?

Take the first step toward improving your family’s air quality. Book your free home assessment today!

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Awarua Synergy, leading suppliers and installers of cost-effective, energy-efficient products for Southland homes, farms, and businesses, are proudly marking their 20th anniversary this month.

 

Awarua Synergy was developed in 2004 from the Bluff Healthy Homes project, which worked to ensure the people of Bluff had better protection against the cold winter climate.

 

General Manager Sumaria Beaton-Sikisini said this proved so successful the next logical step was to offer some of its best products, services and ideas to the wider region.

 

“It’s incredible to think that we’ve evolved from a concept, figuring things out in a wee building on Te Rau Aroha marae, to the successful operation we are today,” she said.

 

Quickly gaining traction, Awarua Synergy has gone from strength to strength, helping the community better understand the unique needs of a challenging climate and the crucial benefits of living in a warm, dry, healthy home.

 

“Now we travel throughout the country sharing our knowledge and expert advice with communities as far away as the Chatham Islands,” she said.

People come away from Healthy Homes workshops amazed at the breadth and wealth of knowledge, practical advice and tips that can be used to make a real change in their lives from the minute they get home, she said.

 

Southland Business Chamber CEO Sheree Carey said her team had recently attended one of Awarua Synergy’s workshop sessions.

 

“Sumaria provided a really informative workshop for our team,” Carey said.

“It was great to dispel some myths about homes and learn about the easy fixes we can do to ensure our team are warm and healthy. I would recommend all workplaces provide this session to their staff.”

 

Awarua Synergy also provide the best the world has to offer in products and solutions to help combat the harsh Southern climate.

 

“We’re not just about insulation – we have heating, hot water, ventilation and LED lighting that would have blown our minds twenty years ago. We’re really out here scouring the world for the best of the best and bringing it home,” Beaton-Sikisini said.

 

Twenty years may seem like a long time but it’s just the beginning, she said.

 

“There’s constant change in how we look at keeping a home healthy and we’re right in amongst it. It’s been a wonderful journey so far and there’s still miles to go.”

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Photo: Typical Southland underfloor covered in mold

A moisture barrier is a crucial component of many homes, particularly in areas with high humidity or potential for water damage. Here are some of the key benefits it provides:

Prevents MoUld and Mildew Growth:
  • Health hazards: Mould and mildew can cause respiratory issues, allergies, and other health problems.
  • Property damage: These organisms can also damage building materials, leading to structural issues.
Reduces Wood Rot:
  • Structural integrity: Wood rot can weaken the foundation and walls of your home, compromising its structural integrity.
  • Costly repairs: Repairing wood rot can be expensive and time-consuming.
Improves Indoor Air Quality:
  • Reduces allergens: Moisture can contribute to the growth of allergens like dust mites.
  • Creates a healthier environment: A dry indoor environment is generally healthier for occupants.
Increases Energy Efficiency:
  • Reduces moisture-related issues: Moisture can interfere with insulation and HVAC systems, leading to higher energy bills.
  • Improved comfort: A drier home is often more comfortable and easier to heat or cool.
Protects Flooring and Furniture:
  • Prevents damage: Moisture can cause warping, staining, and other damage to flooring and furniture.
  • Extends the life of belongings: A moisture barrier can help protect your belongings from premature wear and tear.
Reduces Pest Infestations:
  • Unfavorable environment: Many pests thrive in moist conditions.
  • Fewer problems: A drier home can deter pests like termites and mould mites.

By installing a moisture barrier, you can significantly improve the health, comfort, and longevity of your home.

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Choosing to have your heat pump installed by professionals has several advantages.  Read on to find 8 key reasons why Awarua Synergy can not only provide a professional install, they can also help to ensure your heat pump is saving you more on your power bills.

Expert Assessment and Recommendations

Professionals from Awarua Synergy can evaluate your home to determine the best heat pump solution. They consider factors such as the size of your home, insulation levels, and specific heating and cooling needs to recommend the most efficient and effective heat pump system. You can book a free home assessment here. It’s a friendly, obligation-free visit from an Awarua Synergy expert that could make a huge difference to you – and your power bills.

Proper Sizing and Installation

Correct sizing of a heat pump is crucial for optimal performance. A unit that is too small won’t heat or cool effectively, while one that is too large will cycle on and off frequently, wasting energy. Professionals ensure the heat pump is correctly sized and installed to maximize efficiency and comfort.

Safety and Compliance

Installing a heat pump involves electrical work and handling refrigerants, which can be hazardous if not done correctly. Professionals are trained to handle these safely and ensure the installation complies with all local building codes and regulations.

Quality Assurance

A professional installation guarantees that the heat pump is installed correctly and functions as intended. This includes proper placement, secure mounting, and correct connection of all components. Awarua Synergy provides a warranty on their installations, offering peace of mind and protection against potential issues.

Efficiency and Performance

Professionally installed heat pumps operate more efficiently, providing better heating and cooling performance. This leads to lower energy bills and a more comfortable living environment. Professionals also ensure that the system is optimized for your specific home conditions.

Access to Subsidies and Financing

Awarua Synergy can help you navigate available government subsidies and financing options, making heat pump installation more affordable. We provide quotes that include or exclude subsidies, depending on your eligibility.

Ongoing Maintenance and Support

Regular maintenance is essential for the longevity and efficiency of your heat pump. Awarua Synergy offers maintenance services to keep your system running smoothly.  You can book a heat pump service here. You can also contact us for support and troubleshooting for any issues that may arise.

Environmental Benefits

Professionals can recommend and install energy-efficient heat pumps that reduce your carbon footprint. By choosing a high-efficiency heat pump system, you contribute to a more sustainable environment while enjoying the benefits of modern heating and cooling technology.

By choosing professional heat pump installation services from Awarua Synergy, you ensure that your system is installed safely, efficiently, and in compliance with all regulations, leading to a more comfortable and energy-efficient home.

Book a no-obligation, free home assessment now.

 

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